Cancellation policy

01More than 30 days before arrival

You can cancel your booking free of charge and the full amount paid will be refunded within 14 days to the payment card used for the transaction.

0230 to 14 days before arrival

If you decide to cancel 30 to 14 days before your planned arrival, we are happy to offer two options:

• a refund of 50 % of the amount paid for the stay, or
• a free change of dates under the conditions below.

We understand that plans can change. If we have availability, your booking can be moved free of charge to new dates within the following 6 months.

If the price of the stay on the new dates is higher than the original booking, the difference must be paid.

Once confirmed, the new dates are binding and cannot be cancelled or changed again. The original payment is transferred to the new stay. The new dates must be confirmed in writing and any additional payment made within 14 days of cancelling the original booking. After the new dates are confirmed and the full price is paid, the payment is non-refundable. If payment is not made within this period, we reserve the right to cancel the new booking.

03Less than 14 days before arrival

Once paid, the booking is binding and the payment is non-refundable.

04If we have to cancel your stay

We would cancel a stay only in exceptional cases, for example because of an unexpected technical fault that cannot be fixed straight away. If that happened, we would refund the full amount and offer you new dates.