General Terms and Conditions

01Provider details

1.1. The operator and provider of accommodation is TatraGardenSoul s.r.o., registered office Mlynská 40/19 no. 538, 059 42 Gerlachov, Company ID 56 766 866. We are not VAT registered. Contact: e-mail info@tatragardensoul.com, phone +421 949 479 379.

1.2. A client (guest) is any natural or legal person who concludes an accommodation contract with the provider by making a binding booking.

02Booking and conclusion of the contract

2.1. The client books the stay through the booking system on the website.

2.2. The booking becomes binding for both parties when the full price of the stay is paid.

2.3. At check-in the client must present a valid identity document (ID card or passport) of all guests for registration and the local tax.

03Prices, payment terms and deposit

3.1. The accommodation price is shown in the booking system on the website when choosing dates, before payment.

3.2. The price includes energy (water, electricity), bed linen, towels, final cleaning and parking.

3.3. The local accommodation tax of the municipality of Gerlachov is charged as set by the municipal regulation and shown in the booking system before payment.

3.4. The client pays the full price of the stay through the Stripe payment gateway when booking.

3.5. We do not take a deposit.

04Cancellation and withdrawal

4.1. The client may cancel the booking at any time. On cancellation:

• more than 30 days before arrival: we refund 100 % of the amount paid,
• 30 to 14 days before arrival: we refund 50 % of the amount paid or offer a free change of dates under the Cancellation policy,
• less than 14 days before arrival: the amount paid is non-refundable.

4.2. The provider may withdraw from the contract in case of force majeure (natural disaster, breakdown in the building), refunding 100 % of the amount paid, or without refund if the client seriously breaches these terms and the house rules.

05Check-in and check-out

5.1. Check-in is possible on the day of arrival from 15:00 unless agreed otherwise in advance.

5.2. The client must vacate the house on the day of departure by 10:00.

5.3. Late departure without the provider's prior consent is charged at EUR 30.

06House rules

6.1. Liability for damage: The client is fully liable for any damage caused by them or their fellow guests in the house and on the adjoining plot. Any damage must be reported to the provider immediately and paid before departure.

6.2. No smoking: Smoking and the use of open fire (including candles) are strictly prohibited throughout the interior. A breach is subject to a fine of EUR 150.

6.3. Quiet hours: The client must respect quiet hours from 22:00 to 06:00.

6.4. Pets: Stays with pets are not allowed.

6.5. Valuables: The provider is not liable for loss, theft or damage of valuables, money and personal belongings brought into the house.

07Complaints and disputes

7.1. The client may complain about faulty equipment or shortcomings of the accommodation. The complaint must be made to the provider immediately after discovering the issue so it can be put right at once.

7.2. If a consumer dispute cannot be resolved by agreement, the guest (consumer) may submit a proposal for alternative dispute resolution to an ADR body. The supervisory authority is the Slovak Trade Inspection (SOI).

08Personal data protection (GDPR)

8.1. The provider processes clients' personal data in accordance with Regulation (EU) 2016/679 (GDPR). Data is processed solely to perform the accommodation contract, keep the guest register and settle the local tax.

These General Terms and Conditions take effect on 20 October 2026.